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Return Policy

Finding your perfect piece should be easy. If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can't be returned, including:
  • Clearance items (unless damaged or defective)
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable”
  • Items you have already assembled
To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

Refund Options
You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:

Large Furniture Return Policy
You can return a large furniture within 30 days of delivery as long as it has not yet been installed/assembled and is returned in the original packaging.

Before installing or assembling the furniture, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the furniture.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed or assembled the furniture, it cannot be returned.