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Ordering Information

How Do I Place An Order?

We offer three secure ordering methods so that you can choose the option that works best for you.

Order online - Placing an order on Nuvo Italia is safe, easy, and fast. You can check your order status and make changes every step of the way using My Account, which can be easily browsed through the links on the right-hand side of the page.

Call us - Nuvo Italia Concierge is available 7 days a week: Mon – Fri: 11AM – 4PM; Sat: 8AM – 1PM All times GMT. Call us at 031-207-6821 and we'll not only set up the order for you but answer any questions you may have.

Message us - If you’d prefer to communicate by sms or Whatsapp, we are happy to chat during concierge hours above and on Sundays: 10AM – 1PM (All times GMT). Message us at 084-786-3074 and we'll answer any questions you may have. A quote will be sent if an order is being made. (For more information, see below).

Order Confirmation
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct, proceed to payment options by clicking the 'Checkout' button and then save the confirmation email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

If you’d like another copy of your receipt, you can always go to My Account and click “View Order Status” within the My Orders section.

Using Promotional Codes
If you receive a promo code, be sure to enter it during checkout so that it can be applied to your order. Promo codes apply to most of our products but may have some restrictions; these may be based on timeframe, type of product, or brand.