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Delivery & Returns

Buy & Collect

Place and pay for your order online and we’ll keep it ready for your collection at our main showroom in Overport. We’ll contact you when your order is available; for in stock items this is within 5 days of your order date, for items that are not held in stock this will be within 5 working days of arrival at our warehouse.

Please remember to bring your confirmation email along as proof of purchase.

Keep in mind that some items may require customer assembly.

If you have any questions regarding this service, please call our Customer Service team on 031 207 6821 (Non SA: +27 31207 6821) or e-mail us: admin@nuvoitalia.co.za

Standard Parcel Delivery

Parcel delivery is available for most home accessories, gifts, lighting and some smaller items of furniture. To provide a high quality service for our customers, we only use well respected couriers for our parcel deliveries and you can rest assured that your parcel is trackable.

Standard (2-4 working days)             

Small R 150
Medium R 300
Large R 600

The typical delivery window is 72 hours from the day your items are dispatched.
All items purchased that are in stock will be sent out to you within 1 to 2 working days.
If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at our warehouse and they have been quality checked.

*Standard delivery does not include assembly or unpacking.

*Occasionally the delivery company may require assistance unloading larger items.

Furniture Delivery

Most furniture and large items are delivered by our three-man Furniture Delivery service.

 Orders up to R 30 000 Orders over R 30 000
Home Delivery Service – Within 25 KM R 1250 R 1600
Home Delivery Service – Gauteng R 2000 R 3000
Home Delivery Service – Rest Of SA POA POA

We advise our customers of the expected delivery date by telephone and/or email.

We deliver Monday to Saturday. We will advise you whether to expect delivery in the morning (7am-12noon) or afternoon (12noon-3pm) and the delivery driver will contact you on the day of delivery, approximately 1-2 hours before they expect to arrive.

If we have agreed a particular delivery time, but are then not available when our driver arrives, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.

Our Home Delivery team will deliver to the room of your choice, subject to accessibility (see our access requirements for more information), remove all packaging – unless instructed otherwise – and, if within Durban, assemble the item to allow you to inspect the item. (Provided assembled charges are paid for)

If you are satisfied, you will be asked to sign our Proof of Delivery note, to accept the goods. If someone else is accepting delivery on your behalf, please ensure they are aware of the product details and your criteria for acceptance.

On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed, we will recalculate the delivery charge and either charge or refund you the difference.

Please note, if we are unable to deliver the order due to access restrictions, you remain liable for the full delivery charge.

Furniture and other large items held in stock are typically delivered in 8-10 working days.

For all deliveries to the rest of South Africa, please contact the main showroom on 031 207 6821 | admin@nuvoitalia.co.za to request a quote.

International Delivery

International delivery charges are available on request. For more information, please contact our Customer Service team on +27 31 207 6821 or e-mail us: admin@nuvoitalia.co.za

We reserve the right to amend the delivery charge and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location.

Delivery Access

In some circumstances our delivery staff will inspect the delivery address to confirm whether delivery will be possible.

Please call 031 207 6821, between 9am and 5pm, Monday to Friday to discuss further.

Returns

For online purchases, if you would like to return a stock item where no finish options have been specified by you, please contact us within 48 hours of receiving your order. You may return or exchange goods within seven working days of delivery but NUVO Italia is not responsible for any item that is not returned in the manner set forth below.

Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost.

The transportation charge will be charged each time the customer accepts a returns collection date but then subsequently fails to meet it.

Any claims regarding damaged/defective items must be made initially by calling the showroom on 031 207 6821  within 3 days, and then followed up by a written claim via email to admin@nuvoitalia.co.za